The Evolution of the Telephone and Operator :: Communication Technology Papers

The Evolution of the Telephone and Operator A few nights ago I was sitting at the dining room table reviewing my research, when my roommate, Lucy, walked in and inquired as to my progress. We started talking a bit about telephones and telephone operators and she related a story about the telephone in her hometown. Lucy is from a small town in Ireland. She clearly remembers when, at the age of four (about twenty eight years ago), her family installed their first telephone. To make a call her family would turn the crank on their telephone which would then alert Mrs. Murphy at the post office who would connect the call. Everyone in the village, Lucy explained, resisted making phone calls on Christmas Day in order to give Mr. Murphy break for the holiday. It was not until Lucy was in her teens that her town phone switched to automatic. She remembers calling home from school one day and receiving a pre-recorded message informing her that her number had been changed. Needless to say, she was greatly surprised. Lucy is not much older than I am; we grew up in virtually the same period of time, but in obviously different worlds. Her story of the telephone recalls memories of the endless episodes of Little House on the Prairie I used to watch where Mrs. Nelson would nosily listen into a phone call after making a connection. Lucy's story is an abbreviated version of that of America's. What occurred in her town over a period of ten or twelve years, transpired over the late 19th and a good part of the 20th centuries in the United States. While the technology of the telephone has transformed considerably since it's creation in the late 1870's, the basic job and job-related stresses of the telephone operator have changed significantly, but to a lesser degree. Most of my data falls within two time periods: then (before the 1920's) and now (the 1990's). While we will be missing a large chunk of detailed information, what I have found allows us enough to piece together the missing periods. In the first two years after the invention of the telephone, all subscribers in a particular area were linked to each other via a telephone line. When one wished to call another party, s/he would call directly across the line indicating the desired recipient by the number of rings sounded.